hoyolab Platform Privacy Notice
This page describes what we collect when you use hoyolab and how we keep that data protected. We at hoyolab take your privacy seriously and comply with applicable data protection laws in the jurisdictions where we operate. Our privacy practices are transparent, and you retain control over your personal information.
When you open an account on hoyolab, deposit funds, or place bets on football markets such as Liga 1 Indonesia or Champions League, we collect information necessary to verify your identity, process payments, and deliver our service. We do not sell your data to third parties for marketing purposes. Our data handling is limited to what is required for account management, regulatory compliance, and fraud prevention.
What We Collect on hoyolab
We collect personal data in several categories. Account information includes your name, email address, date of birth, and contact details. Identity verification requires a copy of your national ID card (KTP), passport, or driver's licence, along with proof of address such as a utility bill or bank statement. Payment information includes the payment method you choose—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, or e-wallet transfers.
We also collect behavioural data: your betting history, game preferences, account login times, and device information such as your IP address and browser type. This data helps us detect fraud, prevent account abuse, and improve our service. We do not track your activity outside hoyolab or combine your hoyolab data with data from other websites without your consent.
How We Use Your Data
We use your personal data to operate hoyolab and deliver the services you request. This includes processing your deposits and withdrawals, verifying your identity through Know Your Customer (KYC) procedures, and settling your bets on football tournaments and live-dealer games. We also use your data to communicate with you about your account, respond to support requests, and send service updates.
Our fraud prevention team uses your data to detect suspicious activity—such as multiple accounts from the same device, rapid deposit-and-withdrawal cycles, or unusual betting patterns. We may also use aggregated, anonymised data to analyse platform usage and improve our offerings. We do not use your data for automated decision-making that significantly affects you without human review.
Third-Party Processors and Data Sharing
We share your data with third parties only when necessary to deliver our service. Payment processors—such as the operators of mobile banking, local payment, online payment, and our banking partners—receive your payment details to process transactions. Our identity verification provider receives your KYC documents to confirm your identity. These processors are contractually bound to protect your data and use it only for the purposes we specify.
We may disclose your data to law enforcement or regulatory authorities if required by law or if we reasonably believe disclosure is necessary to prevent fraud, protect our platform, or comply with legal obligations. We do not sell your data to advertisers or data brokers. Our servers may be located outside your jurisdiction; by using hoyolab, you consent to your data being processed in these locations under the same privacy protections we maintain.
Your Rights and Choices
You have the right to access, correct, or delete your personal data held by hoyolab. You may request a copy of your data in a portable format. To exercise these rights, contact our support team through the hoyolab platform or via the contact methods listed on our website. We will respond to your request within standard response windows.
You may also opt out of non-essential communications, such as promotional emails about new football markets or slot games. However, we will continue to send you transactional messages—such as deposit confirmations, withdrawal notifications, and account security alerts—as these are necessary to operate your account on hoyolab.
Cookies and Tracking
We use cookies and similar tracking technologies to remember your login status, store your preferences, and analyse how you use hoyolab. Essential cookies are necessary for the platform to function; these cannot be disabled. Analytical cookies help us understand user behaviour and improve our service. You may disable non-essential cookies through your browser settings, though this may limit your experience on hoyolab.
We do not use cookies to track you across other websites. Third-party services such as analytics providers may place cookies on your device; their use is governed by their own privacy policies, not ours.
Security and Data Protection
We at hoyolab employ industry-standard security measures to protect your data from unauthorised access, alteration, or loss. Your account credentials are encrypted, and payment information is transmitted over secure channels. Our staff access your data only when necessary and are bound by confidentiality agreements.
No security system is completely risk-free. If you believe your hoyolab account has been compromised, change your password immediately and contact our support team. We will investigate and take steps to secure your account. You remain responsible for keeping your login credentials confidential.
Contact and Updates
If you have questions about our privacy practices or wish to exercise your data rights, contact our support team. We are available through the hoyolab platform, email, or the contact channels listed on our website. Our multilingual team can assist you in your preferred language.
We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-platform notice. Your continued use of hoyolab after an update constitutes acceptance of the revised notice.