hoyolab Legal Notice

We at hoyolab operate an online entertainment platform offering football sportsbook markets, live-dealer games, slot games, and esports betting. This legal notice sets out the terms under which we provide our service, the jurisdictions where we operate, and your responsibilities as a user.

Our platform is available only in jurisdictions where local law permits online wagering and entertainment services. We do not offer our services in jurisdictions where online wagering is prohibited. By accessing hoyolab, you confirm that you are located in a supported region and that your use complies with applicable local law.

We take our legal obligations seriously. This notice covers service availability, account eligibility, user responsibility, data protection, and how to contact us with legal inquiries.

Service Availability and Jurisdiction

We at hoyolab provide our service only where applicable law permits. Our platform combines football coverage—Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, and other major tournaments—with live-dealer tables, slot games, and esports markets. We also support payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet.

Users are responsible for verifying that access to and use of hoyolab comply with the laws of their own jurisdiction. We do not represent that our service is legal in any specific country or region. If online wagering is prohibited where you are located, you must not use our platform.

Jurisdiction Notice: Our services are available only where local law permits. Users are solely responsible for compliance with their own jurisdiction's laws.

Account Eligibility and User Responsibility

When you open an account on hoyolab, you confirm that you meet all eligibility requirements under the laws of your jurisdiction. You are responsible for ensuring that your use of our platform does not violate local regulations. We do not conduct jurisdiction verification on behalf of users; you must verify your own legal standing before depositing funds or placing bets on football markets or other offerings.

Our Know Your Customer (KYC) process requires valid national identification—an ID card (KTP), passport, or driver's licence—and proof of address. This verification is mandatory for account security and regulatory compliance, not as a guarantee of legal eligibility in your region.

  • 1
    Verify your jurisdiction

    Confirm that online wagering is legal where you are located before using hoyolab.

  • 2
    Complete KYC verification

    Provide valid identification and proof of address when opening your account.

  • 3
    Accept full responsibility

    You alone are responsible for ensuring your use of hoyolab complies with local law.

Data Protection and Legal Contact

We at hoyolab collect and process personal data—including your name, email, national ID, proof of address, and payment information—to verify your identity, process deposits and withdrawals, and deliver our service. Our privacy policy, available at our privacy policy pagesets out how we protect your data and your rights under applicable data protection law.

When you deposit via DANA, e-wallet, mobile banking, or bank transfer through local payment, online payment, or e-wallet, we collect transaction records and payment details necessary to process your request and comply with anti-money-laundering regulations. We do not share your personal data with third parties except where required by law or to process your payments.

If you have legal questions about hoyolab, our terms, or our data practices, you may contact our legal team through our support channels. We maintain multilingual support to assist users across different regions. Response times vary depending on the complexity of your inquiry and local holidays such as Idul Fitri, Idul Adha, and Imlek.

Important: This legal notice does not constitute legal advice. If you have concerns about the legality of using hoyolab in your jurisdiction, consult a qualified legal professional in your region.

Our full terms and conditions are available at our terms pageBy using hoyolab, you accept these terms and this legal notice in full. We reserve the right to update this notice at any time. Continued use of our platform after changes indicates your acceptance of the updated terms.

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