Member login
Why access your hoyolab account
- Secure access to your deposit funds, withdrawal history, and account settings across DANA, e-wallet, mobile banking, and bank transfers via local payment, online payment, e-wallet, mobile banking.
- View live Liga 1, Piala Indonesia, Piala AFF, Champions League, and World Cup markets with real-time updates and settlement confirmation.
- Manage active transactions, pending verification documents for KYC, and account recovery options without service interruption.
- Contact our support team via multiple channels; response times and multilingual availability details are documented in your account settings.
Account access and verification on hoyolab
KYC document submission
Once you sign in, navigate to Account Settings and select Document Verification. Upload a valid Indonesian ID card (KTP), passport, or driver's licence. Our system confirms receipt within standard processing windows. If your submission is incomplete, we notify you via email with next steps.
Deposit and withdrawal channels
hoyolab accepts DANA, OVO, GoPay, ShopeePay, LinkAja, and QRIS transfers. Bank transfers are available from BCA, Mandiri, BRI, and BNI. Deposit confirmations arrive immediately after fund clearance. Withdrawal requests are processed subject to account verification status and transaction history review.
Support and account recovery
If you forget your password, select the forgot-password link on the login page. We send a recovery email with a time-limited reset link. Support channels are available to confirm your identity and assist with account access issues. Response windows are documented in our FAQ.
Service availability
Our services are available only in jurisdictions where local law permits online wagering and entertainment services. By signing in to hoyolab, you confirm that your use of this account complies with your own jurisdiction's legal framework. We do not offer services in prohibited regions.